RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
original.
Several types of products are exempt from returns. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned.
We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item.
We will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a
a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially posted. Then, contact your bank. There is often some processing time before a refund is reflected in your account.
If you have already done all of the above and still haven't received your refund, you can contact us by writing to eleganzzshopp@gmail.com.
Items on sale (if applicable)
Only regular-priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at
eleganzzshopp@gmail.com and send your item to: Paseo del Porton, Murcia, MU, 30830, Spain.
Gifts
If the item was marked as a gift when purchased and we shipped it directly to you, you'll receive a gift credit for the value of your purchase.
Returns. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver chose to have the order shipped to them and then give it to you, we'll send a refund to the gift giver and they'll be notified of your return.
Shipment
To return your product, you must send it by mail to: Paseo del Porton, Murcia, MU, 30830, Spain.
You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your product replacement may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that
We will receive the return of your item.
