RETURNS
Our return policy lasts 20 days from the receipt of your order. Once 20 days have passed since the delivery of your order, we will not be able to offer a return or exchange, unless otherwise established by applicable law.
To be eligible for a return, the item must be in the same condition in which it was received, unused, and in its original packaging, when applicable.
We will not accept returns of products that have been used, washed, modified, altered, or that show signs of use, wear, stains, odors, or any other indication of use, except when the product has a defect or damage for which Eleganzshop is responsible, or when otherwise established by applicable law.
To complete your return, we will require a receipt, proof of purchase, or order number.
Do not return your purchase to the manufacturer. Returns must be made following the instructions provided by Eleganzshop.
PRODUCTS NOT ACCEPTED FOR RETURN
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened, used, or when applicable law allows for their exclusion from the right of return.
Likewise, certain personalized products, products that cannot be returned for hygiene reasons, or those expressly excluded by applicable law may be outside our return policy.
RETURNS OF DAMAGED OR DEFECTIVE PRODUCTS
If you receive a defective, damaged, or different product than what you ordered, you must contact us as soon as possible via our email address:
eleganzzshopp@gmail.com
In these cases, we may request photographs, videos, or other information that allows us to verify the condition of the product and determine the issue.
When legally applicable, Eleganzshop will assume the solutions and costs that are appropriate in accordance with applicable law.
REFUNDS
Once we receive and inspect the returned product, we will send you an email to inform you that we have received the item.
We will also notify you if your return has been approved or rejected.
If the return is approved, the refund will be processed using the same payment method used to make the purchase, within the legally established timeframe.
In certain cases, we may wait to receive the returned product or proof that it has been shipped before issuing the refund, in accordance with applicable law.
LATE OR MISSING REFUNDS
If you have not yet received your refund, first check your bank account again.
Next, contact your credit card issuer or payment service provider, as there may be some processing time before the refund is posted.
If you have completed these steps and still have not received your refund, you can contact us by writing to:
eleganzzshopp@gmail.com
SALE ITEMS
Products purchased at a discount or on sale may be subject to the same return conditions as products purchased at full price, unless expressly stated otherwise and always respecting the rights afforded to the consumer under applicable law.
EXCHANGES
Product exchanges are subject to availability.
If you wish to request an exchange, you must contact us via:
eleganzzshopp@gmail.com
Products sent for exchange must meet the same conditions established for returns. We will not accept products that have been used, washed, modified, or that show signs of use, except in cases of defective products or when otherwise established by applicable law.
SHIPPING AND TRACKING
Once your order has been prepared and handed over to the carrier, we will provide you, when available, with the corresponding tracking number or code so you can check the status of your shipment.
The delivery times indicated are estimates and may be affected by circumstances beyond Eleganzshop's control, such as carrier delays, logistical incidents, weather conditions, high-demand periods, transport route issues, customs, or other similar circumstances.
Once the order has been handed over to the carrier, Eleganzshop does not control internal transport times nor can it guarantee the exact duration of transit. The tracking provided will allow you to check the information available regarding the status of the shipment.
This provision does not limit or exclude the responsibilities legally incumbent upon Eleganzshop as a seller.
RETURN COSTS
Unless it is a defective or incorrect product, or a case where Eleganzshop is legally required to bear the costs, the direct costs of the return will be borne by the customer when they have been previously informed of this.
We recommend using a tracked shipping service when making a return, as Eleganzshop cannot be held responsible for a package that does not arrive at our facilities when the customer is responsible for its shipment.
For any questions related to returns, you can contact us at:
eleganzzshopp@gmail.com
Return address:
Paeso del Porton, Murcia, MU, 30830, Spain.
This return policy will be applied while respecting at all times the rights that correspond to consumers in accordance with current legislation.